GENERAL TERMS AND CONDITIONS OF SALE AND BOOKING POLICY

GENERAL TERMS AND CONDITIONS OF SALE AND BOOKING POLICY – TOUR PACKAGES AND SERVICES by Ligurian Life

1. Legislative Sources and Scope of Application

• 1.1 The sale of tour packages and tourist services offered by LigurianLife S.r.l. (hereinafter “LigurianLife”) is governed by the Italian Tourism Code (Legislative Decree No. 79/2011 and subsequent amendments), the Italian Consumer Code (Legislative Decree No. 206/2005) and, where applicable, by the International Convention on Travel Contracts (CCV), ratified by Italian Law No. 1084/1977.
• 1.2 These General Terms and Conditions of Sale and Booking Policy form an integral part of the travel contract and govern the offer, booking, sale and performance of tour packages and services organised or sold by LigurianLife.

2. Definitions

• 2.1 Organiser: the entity that creates and arranges the combination of the elements included in the tour package.
• 2.2 Seller: the entity that sells or arranges the sale of tour packages created by the organiser.
• 2.3 Tour Package: the pre-arranged combination of at least two of the following elements, sold or offered for sale at an inclusive price: 1) transportation, 2) accommodation, 3) tourist services not ancillary to transportation or accommodation that constitute a significant part of the overall experience.

3. Description of Services

• 3.1 The multi-day and one-day tours and experiences offered by LigurianLife include, by way of example and without limitation, outdoor excursions, food and wine experiences, cultural tours, cooking classes, wine tastings, guided walks and other organised activities.
• 3.2 The services included in each tour or experience are specified in detail in the relevant programme description, which forms an integral part of the contract.
• 3.3 Any services, activities or provisions not expressly indicated as included in the programme shall be considered extras and may involve an additional cost payable by the participant.
• 3.4 Authorisations

4. The organiser and seller are duly authorised to carry out tour operator and/or travel agency activities in accordance with the applicable administrative legislation.

• LIGURIANLIFE SRLS
• Via G. Guglielmi 24 – 18012 Vallebona –
• REA: IM-225612 – Licence IM-SUPRO 000622 of 2021
• VAT No. 01735170084 – Share Capital €5,000.00 fully paid-up
• Guarantee Fund No. 2025062259AT VACANZE GARANTITE®

5. Conclusion of the Contract and Bookings

• 5.1 Bookings are subject to the availability of the requested places and services.
• 5.2 The contract shall be deemed concluded when the customer receives written confirmation of the booking from LigurianLife or one of its intermediaries, including by electronic means.
• 5.3 The customer is entitled to receive a copy of the contract, which may also be required in order to access the Guarantee Fund provided for under applicable legislation.

6. Pre-Contractual Information

• 6.1 Before the contract is concluded, the customer shall receive all mandatory information concerning the services included, the characteristics of the package, the total price, payment methods, cancellation penalties and cancellation conditions.

7. Prices and Payment Terms

• 7.1 The package price is the price indicated in the information materials and/or booking confirmation.
• 7.2 For packages including at least one overnight stay, a deposit equal to 25% of the total price is required at the time of booking.
• 7.3 The remaining balance must be paid at least 30 days before the departure date.
• 7.4 For bookings made less than 30 days before departure and for one-day services, the full amount is payable at the time of booking.
• 7.5 Failure to make payment within the established deadlines authorises LigurianLife to terminate the contract due to non-performance.
• 7.6 Non-refundable services (such as tickets or prepaid services) require full payment upon booking confirmation.
• 7.7 LigurianLife reserves the right to adjust the price within the limits permitted by law, including in the event of changes in transportation costs, fuel prices, taxes or exchange rates, as specified in the contract.

8. Changes and Cancellations Before Departure

8.1 Should LigurianLife be required, before departure, to make a significant change to one or more essential elements of the package, the customer shall be informed promptly.

8.2 The customer may: 1) accept the proposed change; 2) withdraw from the contract and receive a full refund of the amounts paid; 3) accept a replacement package of equivalent or higher value at no additional cost, or a lower-value package with a refund of the difference.

9. Customer Cancellation and Cancellation Fees

• 9.1 The customer may withdraw from the contract at any time before departure by providing written notice.
• 9.2 Unless otherwise specified, cancellation fees shall apply as follows:
• _________25% more than 30 days before departure;
• _________35% from 29 to 18 days before departure;
• _________50% from 17 to 10 days before departure;
• _________75% from 9 to 5 days before departure;
• _________100% thereafter.
• 9.3 Amounts relating to non-refundable services remain payable regardless of the time of cancellation.
• 9.4 Insurance premiums, if purchased, are non-refundable.

10. Withdrawal Without Cancellation Fees

• 10.1 The customer may withdraw from the contract without cancellation fees if they do not accept significant changes to the contract proposed by LigurianLife.
• 10.2 In such cases, the customer may choose between an alternative package or a full refund of the amounts paid, to be made within 7 days.
• 10.3 The customer's choice must be communicated within 2 days of receiving notification of the proposed change.

11. Substitution of a Participant

• 11.1 The customer may transfer their booking to another person by providing written notice at least 4 calendar days before departure, provided that the replacement participant meets all participation requirements.
• 11.2 The transferring customer and the replacement participant shall be jointly and severally liable for payment of the package and any additional costs incurred.

12. Customer Obligations

• 12.1 The customer is responsible for possessing all travel documents required for the journey, including passports, visas and health certificates where applicable.
• 12.2 The customer must comply with local regulations and with all safety and behavioural instructions during the trip.

13. Indemnity and Limitation of Liability

• 13.1 LigurianLife is responsible for the performance of the services included in the package, even where such services are provided by third-party suppliers, except in cases of force majeure (e.g. strikes or government decisions) or circumstances not attributable to LigurianLife.
• 13.2 By booking an individual service or experience, the customer acknowledges and accepts that LigurianLife shall not be liable for service disruptions, delays, cancellations or changes relating to services not directly provided by LigurianLife.
• 13.3 In all cases, LigurianLife shall not be liable for any loss, injury or damage to persons or property, except where liability cannot legally be excluded or limited.

14. Complaints

• 14.1 Any complaints must be submitted in writing within the deadlines established by law and by the contractual documentation.

15. Jurisdiction and Applicable Law

• 15.1 The contract shall be governed by Italian law.
• 15.2 Any dispute arising from or in connection with the contract shall fall under the exclusive jurisdiction of the Court of Imperia, unless otherwise required by mandatory applicable law.

16. Mandatory Information and Privacy

• 16.1 Pursuant to Article 16 of Italian Law No. 269/1998, Italian law provides criminal penalties for offences relating to prostitution and child pornography, including where such offences are committed abroad.
• 16.2 Personal data shall be processed in compliance with applicable privacy legislation and used exclusively for the performance of the contract. The customer may request the deletion of their personal data within the limits permitted by law.
• 16.3 Use of Participants’ Images. LigurianLife may take photographs or record videos during the experience and use such material for promotional purposes, including on its website and social media channels. Customers who do not wish to be photographed or recorded must notify LigurianLife by email before or during the tour.